Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

Geek Squad subscriptions and Best Buy memberships. The company is also deploying generative AI to assist its customer care agents. The retailer plans to use AI to summarize customer service ...

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new ...

When customers make use of one of these, they’ll be able to interact with Best Buy’s new AI-powered virtual assistant, which it expects to debut in late summer 2024. These new customer support ...

Best Buy is among a growing list of retailers — Amazon and Walmart among them — that are using AI in some capacity to enhance the customer-facing side of the shopping experience. “ ...

Making sure that “field labor resources” are properly balanced has been a top priority for Best Buy, and the company wants to "make sure we are providing the optimal experience for customers ...

Best Buy’s collaborations with Google Cloud and Accenture underscore its strategy to integrate generative AI ... customer interactions by offering a more autonomous and flexible support ...