In the call center, effective management of customer data and other sensitive information is par for the course, so data protection is critical. Unfortunately, traditional consumer browsers used to ...

According to a recent Wall Street Journal article, 74% of customers say they have experienced a product or service problem in the past year. That is up from 66% in 2020. This is one of the issues ...

ATLANTA--(BUSINESS WIRE)--Intradiem, the leading provider of contact center automation solutions for customer service teams, today announced the results of a comprehensive research study conducted in ...

AI-powered contact centers automate tasks and boost efficiency, leading to higher customer satisfaction and better agent support — key to staying competitive. Customer satisfaction and loyalty are ...

Integrated solution brings eGain's trusted agentic capabilities to Webex Contact Center customers, enabling real-time ...

How To Improve Contact Center CX Without Buying New Tech Your email has been sent Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the intelligent, modern contact center platform, announced today it has been named the leader in G2’s 2022 Summer Grid Report for Enterprise and Mid-Market ...

Resolving a customer-service problem on the patron’s first call will entice that person to continue doing business with that company 49 percent of the time. This was found in a study by the market ...

While the term “AI” might conjure thoughts of automation replacing human roles in the call center, the reality is quite different. AI tools are designed to empower human agents, not replace them.