If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Calling Hilton is the best way to get help on time-sensitive issues. Otherwise, try email, the website or the Hilton app. Many or all of the products on this page are from partners who compensate us ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. We've all heard the old adage, "The customer is always right." This is a principle that has ...

Figuring out how to get support as a customer can be challenging. But with Chime — a fintech company that offers banking services purely online — contacting customer service is straightforward.

While speaking with a good friend Steve recently, he shared how frustrating it is to reach a human being for help with your needs at giant retailer Amazon. Sometimes it's just a question about an ...

In early 2020, when the coronavirus was still a distant concern, my wife and I booked an AirAsia flight to Bali. Big mistake. At the start of lockdown, we scrambled to secure a refund. We called the ...