Recently I received an email saying that the flight departure time for an upcoming family vacation had changed from 6:30 a.m. to 6 a.m. My wife and children — who already thought the 6:30 departure ...

Social media is an indispensable marketing tool for modern businesses to provide customer service around the clock. Using Facebook or Twitter is a highly effective method of resolving or engaging with ...

Major US airlines have updated their customer service agreements following pressure from the Biden administration to step up consumer rights in the wake of a summer plagued by flight cancellations and ...

The US Department of Transportation launched a new "airline customer service dashboard" this September following a summer riddled with flight delays and cancellations. The chart is designed to help ...

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...