Customer satisfaction with commercial health insurers has stagnated after two years of improvement, according to ACSI’s Finance and Insurance Report 2018. 1. Blue Cross and Blue Shield had the lowest ...

Hospital leaders are increasingly prioritizing patient satisfaction, understanding that the experience of the patient impacts hospital finances, reputation and physician satisfaction. But one of the ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--American Customer Satisfaction Index: The American Customer Satisfaction Index was developed at the University of Michigan by a prominent group of scientists under ...

Billing Processes Linked to Customer Satisfaction, Hospital Referral Connance, a revenue cycle productivity provider, conducted its third annual Connance Customer Impact Survey of people who received ...

SIKESTON, Mo. -- Survey says: Missouri Delta Medical Center is doing an outstanding job. MDMC recently celebrated a 97 percentile overall score on its most recent quarterly report from patient ...

In the 2025 National Customer Satisfaction Index (NCSI) survey for hospital medical services, Severance Hospital rose by 1 point from last year to 85 points, securing the top spot. This marks ...