The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Cody Barbo It’s common ...

Every tech executive has sat through the ritual: the monthly Voice of Customer review where product managers present their "top five complaints" and everyone nods knowingly. But while you're managing ...

Henri J. Isenberg, COO and Co-Founder of ReviewInc, is a leading expert and researcher in Online Reputation Management and Cyber-Security. Customer feedback is the lifeblood of business growth and ...

Each year I make dozens of presentations to senior industry executives and car dealers. Most of these are “forward looking.” I peer into my “crystal ball” and forecast changes and industry trends. For ...

With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

At 12 years old, customer service and experience expert Shep Hyken started his first business as a birthday party magician. It was then that his parents first instilled in him the importance of ...

Opinions expressed by Entrepreneur contributors are their own. Social media has changed the game for businesses worldwide. In today’s digital age, social media has become a crucial platform for ...

Windows of Wisconsin, a family-owned window and door replacement specialist serving Wisconsin homeowners for 27 years, emphasized the importance of customer feedback in shaping its service offerings ...