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Let’s start with a debate on consumer behavior: Are fewer restaurant goers visiting the drive-thru? From January 2024 through June 2025, there have been consistent gains in dine-in, delivery, and ...

A national fixture is enjoying a fresh surge as post-pandemic customers crave speed and solitude. And restaurants are responding with a raft of innovations. The future of the drive-through may look ...

The next time you pull up to a McDonald's drive-thru, the voice taking your order may not be human. McDonald’s is testing a new AI-powered system called ArchIQ at five U.S. locations. The company has ...

Picture this: You're out and about, perhaps in an unfamiliar neighborhood, and hunger pangs have started to kick in, so it's a relief when you spot a McDonald's drive-thru. Sure, you're walking rather ...

McDonald's is pulling the plug on a test that deployed artificial intelligence to take drive-thru customer orders, with the technology showing mixed results. McDonald's told CBS MoneyWatch that it is ...

A California city could soon make drive-thru dining a thing of the past. The City Council passed a 45-day moratorium in June blocking permits for new drive-thrus while staffers drafted a potential ban ...

You might think you're being a model fast-food customer because you turn down the radio and have your payment ready, but there's one rainy-day habit that's making the drive-thru crew hate you I’m one ...

Restaurant operators are investing in voice-ordering technology to take down drive-thru orders and lower their labor costs. But the technology is still years away from hitting most drive-thru lanes, ...

When you’ve had a bad day, the “I’ll just hit the drive-thru” mentality is a hard beast to outrun. We know this problem well, and everybody knows that drive-thrus make life easier. A quick trip to ...

Nobody could have turned over a card pre-2020 and realized the drive-thru would soon become the separator between brands that held the wire during COVID-19, and those who suddenly had lines jamming ...