Imagine being on the TV show “Undercover Boss” and finding out that the new hire you’ve been training is actually the top dog of the company. On the popular television program, CEOs go undercover as ...

Get paid to shop. It sounds like a gimmick; but it's how a lot of people are legitimately earning extra income. We're talking about mystery shopping. From the mechanic to the mall... to the salon, ...

In an era dominated by AI‑powered cameras, smart shelves and predictive analytics, the traditional mystery shopper strategy for retailers might seem like a thing of the past. But as the founder and ...

In the late 1980s, I was hired as a mystery shopper for a high-end department store. My role was simple but strategic: observe, interact and report. I followed a structured job description, which ...

While Michael Connelly writes mysteries, in all his books, there’s a real undercurrent of lessons about how we can approach customer needs. I live in Southern California, so it’s no surprise I spend a ...

President and CEO of Confero, Inc. Elaine Buxton. Photo: Michael Reynolds/ © U.S. Chamber of Commerce. A little mystery can go a long way for small businesses like ...

Like most of the rest of us, Algernon Morehead of Humble could always use a few extra bucks, so he looked online last month for ways to become a mystery shopper — people paid by market research firms ...

CHICAGO (WLS) -- Want to make some extra money? Consumer experts warn that some elaborate mystery shopper scams could cost you. Debbie Arthur of Lake Zurich recently clicked on a pop up window offer ...