While Grand Canyon National Park is a bucket-list destination for many Americans, there are some people out there who just aren't that impressed. "A hole. A very, very large hole," wrote one visitor ...

To customers and business owners alike, good reviews are of paramount importance. In fact, according to research by business consulting company Invesp, 88% of customers trust online reviews as much as ...

A business owner went viral on Tuesday for his brutal response to a one-star review. An anonymous poster under the username u/MRairden shared a screenshot of the review to Reddit's "Facepalm" forum, ...

Small businesses, especially ones that only operate in a local area, can live or die based on their reputation. Lately, that very reputation has been the target of scammers, as one-star reviews left ...

When we booked our spring break at a popular Mexican resort town, I checked the reviews. Every single hotel has a thread that looks like this: No. 1 “We had the best time at Rio Magic Azur Playa! The ...