For the CEO, emotional intelligence is not optional; it is the difference between a customer who feels valued and one who ...

As personalization becomes table stakes, a new class of products is emerging that depends not just on data inferred from patterns and history but on deeply personal information that customers are ...

“Early personalization is often discussed as an enhancement rather than as a structural element of launch design,” said Emily Mandell, Principal at ZS. “The research outlines how decisions made before ...

Retailers have invested heavily in personalization, but many shoppers still encounter generic and poorly timed experiences, leaving revenue and lasting loyalty hanging in the balance. New research ...

Great customer experience (CX) feels like one continuous conversation. This is the shift defining 2026 — real-time, ...

At CES 2026, 12 companies reveal how AI, robots, and Web3 are redefining personalization through identity, trust, smart ...

Over the past few years, a new type of digital platform has emerged that focuses on long-term, conversational interaction rather ...

The 20th-century industrial age cemented the “one-size-fits-all” model as the default, driven by the cost efficiencies of mass production. But today, advanced technologies—especially AI—are ...

While many marketers see personalization as the way forward, the challenges getting there can be daunting. Personalization isn't new. It has been around for a long time since the introduction of the ...

The workplace is irrevocably altered. Employees who enjoy the comfort of working from home want to stay there. According to the Pew Research Center, 64% of Americans working from home in 2022 found ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Marie Hattar Have you ...

As more consumers moved online during the pandemic, demand for streaming services exploded, and competition between providers has never been more intense. Despite the stellar subscriber numbers seen ...