AI roleplay simulations provide a powerful tool for retailers to train their customer service and store teams to handle ...

Achieving great customer service across industries ultimately boils down to focusing on your People, Process, and Technology.

The retail industry has ranked the worst for customer service, after a new report scored it just 51.4 out of 100 and revealed customers spend over 11 minutes ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

The banking landscape is undergoing significant disruption driven by the rise of contactless and remote payment options.

Travellers are increasingly expecting digital retail integration, through apps or in-store hardware. How are airports ...

13 Feb. 2025 — Overall satisfaction with wireless retail experience has decreased 8 points ... wireless providers should take the customer experience to another level of service,” said Carl Lepper, ...

In response to growing consumer demand for retailers and brands to deploy AI to improve the shopping experience ... products and personalize their customer experiences." The company said the ...

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...