The hype surrounding CRM has confused and overwhelmed potential users, and customers who have invested in the technology have no way of measuring their return on investment. The admission came from ...
Several CRM (customer relationship management) and BI (business intelligence) vendors have announced support for Google’s new addition to its enterprise search feature, OneBox for Enterprise. The list ...
The growing intersection of artificial intelligence and CRM platforms is helping companies automate processes, accelerate decision-making, and predict future trends, thereby driving real-time customer ...
Self-service CRM has arrived. Technologies such as portals, voice recognition, and next-generation search engines have improved so dramatically that they’ve become an indispensable part of the CRM ...
Microsoft may be engaged in a price war with Salesforce.com, but traditional server-based CRM vendors have hardly rolled over and cried uncle. Today, CDC Software announced that it is taking on the ...
PALO ALTO, Calif.--(BUSINESS WIRE)--Uniphore, an early conversational service automation category leader, today announced that Gartner has written up additional information on the company within the ...
SugarCRM, provider of the award-winning precision selling software, today announced it has been named a Leader in the IDC MarketScape: Worldwide Sales Intelligence 2025 Vendor Assessment (doc #IDC ...
MIAMI--(BUSINESS WIRE)--Nucleus Research today released the 2021 CRM Value Matrix, the yearly assessment of the Customer Relationship Management (CRM) market. Through user conversations, vendor ...
There are hundreds of enterprise tools in the marketplace to manage the many different facets in an organization: project management, client relationship management, internal/external business ...
Two top former executives of CRM (customer relationship management) vendor https://www.pcworld.com/tags/Entellium+Corporation.html have been charged in federal court ...
Looking to reduce its expenses, customer relationship management (CRM) software vendor Pegasystems Inc. today announced plans to cut its workforce by 13% and warned that fourth-quarter sales will ...
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