A Biden administration policy capped the overpayment of Social Security clawbacks at 10%. Then the Trump administration came down hard with its overpayment demands on beneficiaries. Now there’s a quietly introduced change.

Social Security workers are being asked to use an AI chatbot. An animated video on how to do so failed to mention that the chatbot can’t be trusted with personally identifiable information.

In March 2024, O’Malley said the agency would stop “ that clawback cruelty ” of intercepting 100% of a beneficiary’s monthly check if they fail to respond to a demand for repayment. Instead, the agency would default to withholding 10% of the recipient’s monthly benefits, he said.