Service Cloud Voice, the company said, unifies phone, digital channels, and CRM data in real-time, and in one centralised console.

Salesforce continues its Lightning Experience campaign -- its updated and enhanced CRM experience -- with today’s release of its next generation Service Cloud.

Salesforce rolled out the second generation of its Service Cloud this morning. Per Salesforce's usual M.O. for application upgrades, it sports faster set-up capabilities, productivity enhancements ...

Talkdesk for Service Cloud Voice provides a flexible, scalable, and cost effective solution that helps businesses achieve both.” About Salesforce AppExchange ...

Salesforce revealed a slew of AI-driven features headed to Service Cloud, its customer relationship management platform, including automated case routing.

At its annual Dreamforce conference in San Francisco, Salesforce announced several new products and services, including Einstein Voice Assistant.

Sarah Patterson, vice president of product marketing for Salesforce's Service Cloud, cited recent Morgan Stanley research that there will be an estimated 75 billion connected customers by 2020.

And today, Salesforce is injecting social into the new version of Service Cloud 3, the company's customer service SaaS application.

Salesforce has designed Service Cloud to be a lot easier to configure and use, with quicker installation times and a drag-and-drop setups.