Adding a chat feature to a store website is a simple way to stay in contact with customers, quickly answer questions and even close sales. When COVID-19 sent retail sales staffs off the sales floor ...

Snapchatters, listen up: there’s a new way to use your favorite app, and it doesn’t involve your phone. On July 18, the social media platform (finally) launched a web version of the beloved app that ...

Google Chat gets a new web address, which is claimed to offer faster loading speed. This change does not change the Chat user ...

Live chat is a feature that makes your website more informative and engaging to visitors. It helps you differentiate yourself from the competition, giving prospects and customers a more interactive ...

For a few fleeting hours on Thursday, the best social media site was the customer service chat on the craft store Michaels’ website. After a viral tweet drew attention to the site’s chat function, ...