Virginia-based compliance firm achieves 93% client satisfaction and 90% return rate across 20,000 filings in 12 states.

Although it’s the coach’s job to provide guidance to their clients during coaching engagements, the relationship between a coach and a client can be mutually beneficial in that regard. Clients often ...

How are you doing on your New Year's resolutions? If you are not as far along as you had hoped, you are not alone. That's because most people set resolutions that are broad or unrealistic. In Troutman ...

Although popular right now, AI is not always the answer to building products that result in customer success. In the world of software and apps, I believe that understanding client feedback is more ...

Note: The following article shares insights from the LMA Solo/Small Team SIG’s February roundtable, which focused on conducting client surveys and implementing a client feedback program.

At a software company focused on helping nonprofits fundraise, AI has helped streamline clients' donor management and fundraising processes.

You probably feel like you have a good handle on how your clients feel about your business. Would you be willing to bet money on your intuition? If you’re not eliciting client feedback via ...

Rates of burnout — a feeling of overwhelm and constant stress that if left unchecked may cause employees to seek another job — have risen in the past year. A 2021 survey by Indeed found that 52% of ...

Absolute Engagement, the long-time provider of client feedback surveys, has stepped into the advisor fintech market. The company launched the Absolute Engagement Engine to capture real-time input from ...

Industry Insights from Thomson Reuters Institute, a part of Thomson Reuters. As the pandemic forced businesses around the world to face a multitude of issues, ranging from employee safety to supply ...

Given the current troubled economy, I can probably gauge your enthusiasm—or lack thereof—to solicit client feedback. With interest rates up and equities down, investors are hurting, emotions are high ...

You are a valued customer and your feedback is important to us” droned the chatbot with faux-obsequiousness, after I’d spent a frustrating two hours attempting to contact a real live human being ...