The best scorecards translate high ... growth or employee engagement scores, help predict future success, while lagging indicators, like revenue growth or market share, measure past performance.

The essence of performance improvement lies in the ability to assess where we are, determine where we need to go, and establish how to get there. Measurement provides clarity, allowing managers and ...

Don’t underestimate engagement surveys as a tool to measure trust. Send it out to employees, examine the results, and act on ...

I write and speak about customer service, employee engagement, creating cultures of high performance ... Let’s not hesitate to measure our own performance. Often the results are better than ...

To avoid that fate, we need to be smarter about the performance metrics we select ... Businesses hold in high regard all forms of value that determine the health and wellbeing of the firm: Employee ...

AI-powered analytics platforms can process vast amounts of data from various sources, including environmental data, employee surveys and performance metrics ... nature and high price of one ...

It's worth about $3 trillion, making the software giant the third-largest company by that measure ... to give fewer employees "exceptional rewards," meaning a high performance rating that leads ...