A recent software update is making Quest headsets, including the 2, 3, and 3S, unusable. In some cases, the problem is permanent, leading Meta to offer a free replacement. Here's what's happening ...

Here’s what Meta says in a user help thread addressing the issue: “We’ve discovered a software update issue that caused some Quest 2/3/3S headsets ... is sending out replacement units ...

Initially, some with older Quest devices were told they were out of luck because the gadgets were out of warranty. But Meta ...

Meta is currently directing those who still have unresponsive Quest 3S headsets to a link to get a free replacement. Meanwhile, those with defective Quest 2 or Quest 3 units are being told to ...