The contact center vendor expands AIR Pro with autonomous agents, intelligent handoffs and workflow automation aimed at end-to-end resolution.

AI coding agent skills library claude-skills ships 345 free, MIT-licensed packages for Claude Code, Codex, Cursor, Gemini CLI ...

As health systems accelerate AI adoption, technology leaders are discovering that some of the biggest risks aren’t obvious during the vendor demo stage. At Tampa, Fla.-based Moffitt Cancer Center, one ...

AIR says static scanning failed to detect a skill that redirected to a controlled domain and later altered its payload.

Claude’s design agents are a method for building adaptable systems capable of responding intelligently to user needs, as explained by Sam Witteveen. A defining aspect of their architecture is agentic ...

Anthropic Product Manager and Anthropic engineer Boris Cherny in a video introducing Claude Code on Feb 24, 2025. Anthropic.com Anthropic's Boris Cherny has stopped writing prompts. The creator and ...

Rachel Feltman: For Scientific American’s Science Quickly, I’m Rachel Feltman. Have you ever been chatting with a customer service rep and just felt like they’re a little off? Well, customer service ...

New York Post may be compensated and/or receive an affiliate commission if you click or buy through our links. Featured pricing is subject to change. People say money can’t buy happiness, but I’m ...

James Chen, CMT is an expert trader, investment adviser, and global market strategist. Erika Rasure is globally-recognized as a leading consumer economics subject matter expert, researcher, and ...

A string of big deals gives Scott Boras up to $244 million in commissions, but the entire top 20 is swinging for the fences, with a combined $32 billion in contracts under management. The 15-year, ...

Lauren (Hansen) Holznienkemper is a lead editor for the small business vertical at Forbes Advisor, specializing in HR, payroll and recruiting solutions for small businesses. Using research and writing ...

For most people, the future of artificial intelligence still looks like a single assistant that can handle anything. In practice, no system can hold every rule, every domain nuance, or every piece of ...