GRAPEVINE — Texas linebacker Anthony Hill Jr. is playing so close to his home for the chance to compete in the national title ...

Dallas-based telecom giant AT&T now says that if customers lose internet or phone service, they'll get a refund for the day.

While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with ...

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.

Dallas-based telecom giant AT&T is pioneering a bill credit guarantee to address outage frustrations. Sometimes outages just ...

Called the AT&T Guarantee, the new initiative promises that users won't be billed for days when the company's network goes ...

AT&T notes that some residential fiber customers in multi-dwelling units "have an account with AT&T but are not billed by AT&T for Internet service." In the case of outages, these customers would not ...

As Dallas-Fort Worth braces for a Winter storm, College Football Playoff organizers work on a contingency plan for the Dallas ...

AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...