Discover why leading companies say AI works best when paired with people — featuring insights from FedEx, Marriott and more ...

Or maybe more than a sidekick, AI-focused AEO could be the next SEO. Why smart marketers are already doubling down on landing ...

One team. One mission. One customer segment. Aflac’s hotline for newly diagnosed cancer patients proves that going deeper is ...

Anthropic’s Claude proves that personality design isn’t fluff—it’s a strategic lever for building trust and shaping customer ...

Content Guru Research Reveals Growing ROI from AI Adoption in CX. Content Guru, a leading global provider of enterprise cloud ...

The ROI is real — and the relationships are even better. Here’s how top brands are scaling credibility through long-term ...

From governance to growth, centralized AI decisioning delivers faster, smarter outcomes across the customer journey.

Google's open-source Meridian helps marketers build better models, understand lift by channel and finally bring sanity to ...

Customer advocacy pays. CMO Christine Dart shares a playbook for cross‑team alignment, micro‑events & turning account success ...

Communications provider enhances customer experience offerings with AI-powered virtual agents and supervisor tools.

Leading Brands Speak Out: You Need to Balance AI and the Human Touch ...

The Agile Brand, a leading media and publishing company focused on marketing technology, customer experience, and digital transformation, announces the launch of its latest book, The Agile Brand ...