Along with being resource-intensive and costly, the FedRAMP approval process is lengthy as well. Approvals can take years in very extreme cases, though some companies on the lower end of the spectrum ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

BT Group experienced impressive growth in customer interactions facilitated by Aimee. Aimee handles up to 60,000 customer conversations per week, up from about 30,000 per week just two years ago.

Rischitelli also points out that data can be actively used during the event. “Before we looked at analytics ‘post-factum,’” he says. “Now organizers, exhibitors, and even the participants themselves ...

Tula is the Sanskrit word for balance, and the company that bears its name, TULA Skincare, is all about balance. It is a skincare and wellness brand built on probiotic extracts, which are clinically ...

In an ad for Endurance, the auto repair protection provider, a customer testimonial notes that after she became a client “I never seen a repair bill.” I wonder if other customers ever saw bills.

AI agents are gaining traction for one big reason: They deliver tangible results. When you automate repetitive tasks, surfac­e real-time insights, and improve customer interactions, businesses can ...

Analysts and fellow hosts of The Crunch on the PPN, Rebecca Wettemann and David Smith, are joined by Brent Leary for a Crunch watch party for the Tableau Conference 25 opening keynote. And after ...

The Marketplace is a hub for integrations and partners to simplify go-to-market execution through connected data and workflows. Customers can tap into pre-built integrations to connect their tech ...

With Glia's expanded CU*Answers integration, credit unions can now build deeper member relationships through unified, mobile interactions.

Dyna.Ai has launched Agentic AI Suite, a platform for building collaborative agents that communicate across languages, channels, and modalities to enhance automation, cross-agent collaboration, and ...

With the Spring conference season heating up, it always reminds me of how great an opportunity it is for vendors to maxamize the attention the opening keynote of their user conference will generate ...